30 Day Guarantee

30-Day Guarantee Return Policy

At  Pawtect.com we are committed to ensuring your pet receives the best possible outcome from their Pawtect. It is our intention your shopping experience is simple and enjoyable.

Where most pet’s are confidently flea free with Pawtect, if after 30 days of your pet continuously (excluding bath and swim time) wearing their Pawtect pendant there are fleas present or you have not noticed an improvement in your cat or dog’s health in one or more of the areas as outlined in the benefits you may return the pendant for a full refund of the purchase price excluding our costs to ship or courier. Return shipments are accepted via courier or registered delivery only and costs are the responsibility of the customer.

The Pawtect pendant must be in the same condition as purchased and returned with the packaging.
The 30day period is deemed to start five days after purchase.
Returns will only be accepted with a returns number and adhering to instructions obtained by contacting the office via email – pawtectinfo@pawtect.com
Farms and rural areas: While Pawtect is being worn by animals on farms, it is not designed to be used as the sole protection in such flea and tick dense areas. In such cases Pawtect will likely only reduce the number of fleas and ticks. The 30-Day Guarantee does not apply to animals living on a farm.
The return must be received no later than 7 days after the returns number is allocated.
Your refund will be your purchase price, less the courier fee to deliver it to you.
The product must be returned via courier or traceable post at cost to person returning it.

Please note: the 30 day guarantee does not apply to animals living on a farm. 

1 Year Workmanship warranty
The Pawtect pendant can be returned for up to 1year if there are any problems with the quality of the materials and workmanship and will be replaced with the same or current Pawtect pendant model.

Pawtects purchased via stockists:
The 30day Guarantee Return Policy is provided only for Pawtects purchased via http://www.pawtect.com/.
Pawtect pendants purchased via our stockists will be subject to their terms and conditions.
The 1Year Workmanship Warranty applies throughout our stockists. An itemised receipt must be provided. Please contact pawtectinfo@pawtect.com for further instructions.

30 Day Guarantee is ONLY provided for Pawtect pendants (Petite & Grande)
– not for any of the other products supplied on this site.

For return instructions or questions please email: pawtectinfo@pawtect.com.


Consumer Guarantees Act 1993
In the event the transaction the subject of these conditions of sale is subject to the Consumer Guarantees Act 1993 (“the Act”) then:

If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products.
In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser’s rights under the Act, to the intent that no provisions shall any way limit the purchaser’s rights under the Act.